live draw Terms of Use

When you open an account on live draw, you agree to our terms of service. These terms govern your use of our platform, your deposits and withdrawals, bonus eligibility, and dispute resolution. We set them out clearly so there are no surprises.

Our terms apply to all players accessing live draw from supported jurisdictions. They cover account creation, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game rules, and what happens if a dispute arises. We update these terms from time to time; the most current version is always available here.

This page summarizes the key points. For the full legal text, please review our complete terms document linked at the bottom of the page.

Account eligibility and opening

To open an account on live draw, you must be of legal age in your jurisdiction and not a resident of any territory where online gaming is prohibited by law. We do not offer our services in jurisdictions where such activity is unlawful. You are responsible for verifying that your access and use comply with your own jurisdiction's law.

Account creation requires a valid email, phone number, and government-issued ID. We conduct KYC (know-your-customer) verification before you can withdraw funds. This means you must provide proof of identity and proof of address (such as a utility bill or bank statement). Verification typically completes within one business day.

You may hold only one account per person. If we discover duplicate accounts, we reserve the right to suspend all accounts associated with that person and forfeit any balance.

Deposits, withdrawals, and payment terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly for e-wallets and mobile banking; bank transfers may take 1–2 hours depending on your bank. There are no fixed minimum or maximum deposit amounts—you set the value.

Withdrawals are processed during business hours and subject to verification windows. Once you request a withdrawal, funds are sent to the payment method on file. Withdrawal processing times vary by payment method and your bank's processing speed. We do not charge withdrawal fees.

If a deposit fails or is reversed by your bank, we will credit your account with the failed amount. If a withdrawal is rejected by your payment provider, we will return the funds to your live draw balance and notify you of the reason.

Bonus and promotion terms

We occasionally offer bonuses and promotions to new and existing players. Any bonus offer comes with specific terms—such as playthrough requirements, game restrictions, or expiration dates. These terms are stated clearly when the bonus is offered.

Bonuses are not withdrawable as cash unless explicitly stated. If a bonus is forfeited before playthrough is completed, any winnings from that bonus are also forfeited. We reserve the right to cancel or modify bonus offers at any time.

Bonus abuse—such as claiming multiple bonuses in rapid succession, using bonus funds to exploit odds, or colluding with other players—may result in account suspension and forfeiture of the bonus and any associated winnings.

Game rules and fairness

All games on live draw are governed by specific rules, which are displayed in-game or in our help section. Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are streamed in real time from professional studios. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random number generators (RNG).

Each game displays its RTP (return to player) percentage. This is the theoretical average payout over a very large number of plays. Individual sessions will vary significantly from the RTP due to the random nature of the games.

We do not guarantee any outcome or payout. All games carry risk, and you may lose your stake. If you believe a game has malfunctioned or a result is incorrect, contact our support team immediately with details of the session and game ID.

Account conduct and suspension

You agree not to use live draw for any unlawful purpose. This includes money laundering, fraud, or circumventing sanctions. You also agree not to use automated tools, bots, or scripts to access our platform or manipulate games.

We monitor accounts for suspicious activity. If we detect unusual patterns—such as rapid deposits and withdrawals, collusion with other accounts, or exploitation of system errors—we may suspend your account pending investigation.

If your account is suspended, any balance is held pending the outcome of our review. If we determine that a violation has occurred, we may forfeit the balance. You have the right to appeal a suspension by contacting our support team with supporting evidence.

Dispute resolution and complaints

If you have a complaint about a game result, a payment issue, or any other aspect of our service, contact our support team via live chat, email, or phone. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint to our management team. We will review the case and provide a final decision. This process is free and does not require legal representation.

If a dispute cannot be resolved through our internal process, you may pursue remedies available under the law of your jurisdiction. We encourage you to review our full terms and privacy policy for additional details on dispute handling and data protection.

Jurisdiction and service availability

live draw operates under a clear jurisdictional framework. We do not offer our services in jurisdictions where online wagering is prohibited by law. By accessing our platform, you confirm that you are in a supported jurisdiction and that your use complies with local law.

If you are unsure whether live draw is available in your location, contact our support team. We can provide guidance based on your jurisdiction. Our support team is available in English and Indonesian and can assist with account questions, payment issues, and general inquiries.

These terms are governed by the law of the jurisdiction in which live draw operates. Any legal action or proceeding arising from these terms must be brought in the courts of that jurisdiction.