live draw Privacy Policy
This page describes what we collect when you use live draw and how we keep that data protected. We at live draw take your privacy seriously. Our commitment is to be transparent about the information we gather, how we use it, and the choices you have over your own data.
Our services are available only where local law permits. We comply with data protection requirements in the jurisdictions where we operate. If you have questions about how we handle your information, this policy sets out the detail.
What we collect on live draw
We collect information you provide directly. When you open an account on live draw, we ask for your name, email address, phone number, and date of birth. We also collect payment details when you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store full card numbers; payment processors handle that data.
We collect information about your activity. Our servers log which games you play, how long you stay on live draw, which live-dealer tables you join, and your betting history. We track your IP address and device type so we can detect fraud and prevent account abuse.
We collect information for compliance. Indonesian law and international anti-money-laundering rules require us to verify your identity. We may ask for a copy of your ID, proof of address, or a selfie. We keep these documents for the period required by law, then delete them securely.
We use cookies and similar tracking tools. When you visit live draw, we place small files on your device to remember your login status, language preference, and betting patterns. Third-party analytics partners may also place cookies to help us understand how users navigate our platform.
How we use your data on live draw
We use your data to run the service. We need your email and phone to send you account notifications, deposit confirmations, and withdrawal updates. We use your payment history to process refunds and dispute claims. We use your activity logs to calculate your account balance and settle bets.
We use your data to prevent fraud. We analyse patterns in your betting, login locations, and device changes to spot suspicious activity. If we detect a risk, we may freeze your account temporarily and ask you to verify your identity again.
We use your data to improve live draw. We study which games are popular, which payment methods users prefer, and which times of day see the most traffic. This helps us decide which live-dealer studios to expand, whether to add new slots like Fortune Tiger or Mahjong Ways, and how to schedule football coverage during Liga 1 and Piala AFF seasons.
We share your data with payment processors and banks. When you deposit via mobile banking or withdraw to your local payment account, those institutions receive your name, account number, and transaction amount. We also share data with our live-studio partners so they can stream games to your device.
Your rights and our live draw commitments
You have the right to access your data. You can log into your live draw account and download a copy of your personal information, betting history, and payment records. You can also request that we send you a full data export in a machine-readable format.
You have the right to correct errors. If your name, email, or phone number is wrong in our system, contact our support team and we will update it. You have the right to delete your account. When you close your account on live draw, we stop collecting new data about you, though we retain historical records as required by law.
We protect your data with encryption. All communication between your device and our servers uses SSL/TLS encryption. Our databases are encrypted at rest. We limit staff access to personal data and conduct regular security audits. We do not sell your data to third parties for marketing purposes.
Our servers may sit outside your jurisdiction. We use data centres in multiple regions to ensure fast streaming of live-dealer tables and low-latency sports betting. Your data may be transferred to and stored in countries outside Indonesia. By using live draw, you consent to this transfer.
We update this policy from time to time. If we make material changes, we will notify you by email or by posting a notice on live draw. Your continued use of the platform after such notice means you accept the updated policy. If you have questions or wish to exercise your rights, contact us at [email protected].